Conference and Events Manager

Principle Responsibilities/Position Purpose:

Train, supervise and lead all Conferences and Events services staff, to ensure the highest levels of planning, merchandising and execution of meetings/events businesses. Responsible for the management of all aspects of the Events department in accordance with the Hotel standards. Maintains budgeted revenues through solicitation of upselling opportunities while controlling expenditures. Directs, implements, and maintains a management philosophy which serves as a guide to the Events team.

ESSENTIAL FUNCTIONS

• Maintain complete knowledge, comply, and implement all company and departmental policies and procedures.
• Ensure client files are kept organized and current with all required information.
• Ensure that all definite functions are detailed accurately on resumes distributed to designated departments a minimum of ten working days prior to the event.
• Review estimated guarantees and ensure final guarantees are obtained seven business days prior to scheduled function. Ensure that the minimum guaranteed policy and overset figures comply with established standards.
• Ability to work independently even under pressure and stressful situations.
• Always ensure confidentiality of clients and hotel data
• Monitor changes to resumes and banquet event orders; ensure that accurate information is communicated to respective departments on a timely basis to give the best service to the client.
• Attend Hotel Department Heat Meetings, lead Resume meetings and actively participate in Leadership Weekly Meeting
• Check function room set-ups prior to guest’s arrival, ensuring all details agree with client’s requirements and resort standards. Ensure deficiencies are corrected by respective personnel.
• Observe the quality of food presentation. Ensure that standards are met and exceeded.
• Work with Executive Chef and Director of F&B to develop and implement banquet menus.
• Create/modify and supervise pricing guidelines and services for audio visual options and CS&C ancillary items.
• Administer, update, create and maintain ongoing financial forecasting tools for Banquet food and beverage and ancillary conference services revenue.
• Assist in determining and developing capital projects with the Director of Sales.
• Uphold appropriate departmental standards of quality/timing.
• Report on all equipment problems and maintenance issues.
• Actively pursue new Catering business and innovative way to generate additional revenue and upselling opportunities.
• Searching and creating learning and training opportunities for the team according to their positions and needs.
• Culture Ambassador for the Company and the Team always aiming for positive demeanor and wording when interacting with clients and pathfinders.
• Attending all scheduled staff and employee meetings and bringing suggestions for improvement.
• Willing and timely execution of other duties as delegated by leadership.
• Effectively use Opera/Delphi while using existing sales standards to document all event activities and grow Nobu Hotel Barcelona database.

Other

• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Regular attendance in conformance with the standards, which may be established by Nobu Hotel Barcelona from time to time, is essential to the successful performance of this position.
• Due to the industry that we are in a need will occur for each team member to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our teammates in Operations will call upon us for support to ensure customer satisfaction occurs.
• Assimilate into Nobu Culture Standards through understanding, supporting, and participating in all elements of our Nobu Vision. Demonstrate working knowledge of the service standards.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Contribute to the development of the annual business/marketing plan
• Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all team members.
• Participate in community public relations for the hotel.
• Complete other duties as assigned by the Director of Sales or General Manager
• Demonstrate positive leadership characteristics and act as a role model for staff members.
• Regularly research and remain current with Sales and Marketing trends.
• Maintain and develop corporate image and reputation
• Keep office clean and organized.

OTHER DUTIES:

Assimilate into Nobu Culture Standards through understanding, supporting, and participating in all elements of the Nobu Vision. Demonstrate working knowledge of the cultural standards.